In order to better provide you with products and services offered on our Site, Helius may collect personally identifiable information, such as your first name, last name, e-mail address, and job title. If you purchase Helius’s products and services, we collect billing and credit card information as well. This information is used to complete the purchase transaction. Helius may also collect anonymous demographic information, which is not unique to you, such as your age, gender, and location. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Helius’s public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering an event or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Helius collects and utilizes your personal information to ensure the operation of its website(s) and deliver the services you have requested. We may use your personally identifiable information to communicate with you, respond to your inquiries, and provide customer support.
Additionally, Helius may use your information to personalize your experience, tailor content and offers to your interests, and improve our services. Helius may also use your personal information for internal purposes such as data analysis, research, and enhancing our website functionality.
Helius does not sell your personal information. Your privacy is important to us, and we are committed to protecting your data. We use your information only for the purposes stated in our Privacy Policy and do not engage in selling or trading your personal data to third parties.
Helius may disclose personal information with trusted service providers for various business and product operations purposes, including but not limited to, customer support services, website debugging, troubleshooting, product development, security purposes, research and analysis, marketing and promotional communications, payment processing, billing, collections, and professional services (e.g., auditors, insurance providers, financial service providers, legal advisors, etc.). Additionally, we may store your data on servers provided by third-party hosting vendors with whom we have contracted. All such third-parties are prohibited from using your personal information except to provide services to Helius, and they are required to maintain the confidentiality of your information.
Helius may disclose your personal information, without notice, if required to do so or in the good faith belief that such action is necessary in the following situation, but not limited to: (a) conform to the edicts of the law or comply with legal process served on Helius or the Site; (b) protect and defend the rights or property of Helius; (c) act under exigent circumstances to protect the personal safety of users of Helius, or the public (d) In the event of a sale, transfer, merger, acquisition, or other change of control, your information may be transferred to relevant parties and/or (d) you consent that Helius may disclose your personal information.
Helius may keep track of the websites and pages our users visit within Helius, to gain insights and improve our services. This data is used to deliver customized content and advertising within Helius to customers whose behavior indicates that they are interested in a particular subject area.
Information about your computer hardware and software may be automatically collected by Helius. This information can include such details as your IP address, RPC method calls, browser type, domain names, access times and referring website addresses. We collect this information to ensure the smooth operation of our services, to assess product usage, to assist with debugging, to maintain quality of the service, enhance user experience, personalize content, and optimize our website functionality.
The Helius website may use "cookies" and similar tracking technologies on our website to enhance your browsing experience and provide you with personalized services. A cookie is a text file that is placed and stored on your device when you visit our website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. By using our website, you consent to the use of cookies as described herein. You have the option to manage or disable cookies through your browser settings. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Helius pages, or register with Helius site or services, a cookie helps Helius to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Helius website, the information you previously provided can be retrieved, so you can easily use the Helius features that you customized. We may also use cookies for targeted advertising purposes. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Helius services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.
Security is a critical priority for us. Helius is committed to ensuring the security of your personal information. We employ industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include the use of encryption, firewalls, access controls, and regular system monitoring. We regularly review and enhance our security measures to mitigate risks and safeguard your personal information.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data transmissions cannot be guaranteed.
Helius does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Should you live in the European Union or the United Kingdom, we may need to send your personal information to other countries. This means that your data could be processed in a country with different privacy rules than where you live. When we do this, we take steps to make sure your information is protected and that the transfer follows the laws that apply to your data. To keep your personal information safe, we might use legal agreements, like Standard Contractual Clauses to provide an adequate level of protection, to make sure your data gets the same level of protection as it would in your country.
You have certain rights regarding your personal data, namely.
We retain automatically collected information about RPC methods for a period of up to 20 weeks. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In general, we keep your information for a period of seven years. This ensures compliance with legal obligations, resolution of any disputes, and the establishment, exercise, or defense of legal claims. After the retention period, we securely delete or anonymize your data. Please note that certain data may be retained for a longer period if required by applicable laws or regulations.
From time to time, Helius may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Helius or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Helius, you may opt out of such communications by clicking Unsubscribe at the bottom of the email.
Helius reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Helius welcomes your questions or comments regarding this Privacy Policy. If you believe that Helius has not adhered to this Privacy Policy, please contact Helius at:
Helius Blockchain Technologies Inc.
2093 Philadelphia Pike PMB 7808
Claymont DE 19703
Email Address: privacy@helius.dev
